Remote Travel Experience Specialist

Nova Travels; Pittsburgh (Allegheny County); On-site; USD 40,000 - 55,000; Full time

Job summary

Nova Travels is seeking a Travel Client Experience Specialist to support travelers throughout the planning and preparation of their trips. You will help ensure clients feel informed and confident about their plans by providing timely guidance and a positive experience.

In this remote role, you will communicate via email, phone, and messaging platforms, review trip details, share destination information, and follow up before departure to ensure everything is set.

Qualifications

• Customer service experience is helpful but not required.
• Organized with attention to detail.
• Comfortable using online tools and digital platforms.
• Passion for helping clients enjoy smooth travel experiences.
• Training and ongoing support provided.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide assistance and guidance.
• Review travel plans and help confirm trip details with clients.
• Share helpful information about destinations, travel requirements, and agency processes.
• Follow up with travelers before departure to ensure everything is in place.
• Respond to client questions and escalating complex concerns when appropriate.

Skills

Strong communication

Interpersonal skills

Organized with attention to detail

Digital proficiency

Remote work readiness

Job description

Nova Travels is seeking a Travel Client Experience Specialist to support travelers throughout the planning and preparation of their trips. You will help ensure clients feel informed and confident about their plans by providing timely guidance and a positive experience.

In this remote role, you will communicate via email, phone, and messaging platforms, review trip details, share destination information, and follow up before departure to ensure everything is set.