Remote Travel Customer Concierge | Luxury Bookings & Care
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Benefits offered by this job
Job summary
Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. In this client-facing role, you will be a trusted contact—from initial booking to post-trip follow-up—ensuring a seamless, personalized experience.
This role suits detail-oriented, service-driven individuals passionate about travel and hospitality. You will handle inquiries, assist with bookings, and provide destination information while
Qualifications
- Excellent verbal and written communication.
- Customer service experience in travel, hospitality, or related fields preferred.
- Strong organizational skills and attention to detail.
Responsibilities
- Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
- Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
- Provide accurate information regarding destinations, requirements, and policies
- Coordinate booking details and confirm itineraries for accuracy
- Proactively follow up with clients before and after travel
- Address client concerns with empathy and solutions
- Maintain documentation and update booking systems
Skills
Tools
Job description
Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. In this client-facing role, you will be a trusted contact—from initial booking to post-trip follow-up—ensuring a seamless, personalized experience.
This role suits detail-oriented, service-driven individuals passionate about travel and hospitality. You will handle inquiries, assist with bookings, and provide destination information while
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