Remote Travel Customer Concierge — Growth & Perks

manatal-264

Indianapolis (IN)

Remote

USD 36,000 - 48,000

Full time

9 days ago

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Benefits offered by this job

Remote work

Flexible scheduling

Professional growth

Travel perks

Training & development

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from initial inquiry to post-trip follow-up. You’ll serve as the trusted point of contact, delivering a seamless, personalized travel experience across luxury and leisure bookings.

Ideal candidates are detail-oriented, service-driven, and passionate about travel. You’ll work in a 100% remote role with flexible scheduling, ongoing training, and access to industry perks as you help

Qualifications

Excellent verbal and written communication skills.
Customer service experience in travel, hospitality, or related fields preferred.
Strong organizational skills and attention to detail.

Responsibilities

Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
Proactively follow up with clients before and after travel to ensure a positive experience.
Address client concerns with empathy, professionalism, and solution-oriented thinking.