Remote Travel Customer Concierge | Growth & Perks

manatal-264; San Francisco (CA); Remote; USD 42,000 - 55,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Travel perks

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking to post-trip follow-up. This client-facing role requires a detail-oriented, service-driven individual who loves travel.

You will handle inquiries via phone, email, and messaging, assist with luxury and leisure bookings, confirm itineraries, and provide destination information.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related fields preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and booking platforms.
• Reliable, proactive, and able to manage multiple requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, including changes, cancellations.
• Provide accurate information on destinations, requirements, and policies.
• Coordinate booking details and confirm itineraries.
• Proactively follow up with clients before and after travel.
• Address client concerns with empathy and solution-focused thinking.
• Maintain documentation and update booking systems.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Tech-savvy

Travel interest

Tools

Booking platforms

CRM systems

Travel booking software

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking to post-trip follow-up. This client-facing role requires a detail-oriented, service-driven individual who loves travel.

You will handle inquiries via phone, email, and messaging, assist with luxury and leisure bookings, confirm itineraries, and provide destination information.