Remote Travel Concierge & Support Specialist

The Claros Travels; Wichita (KS); Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Remote work

Professional growth opportunities

Training and development

Job summary

The Claros Travel is seeking a Customer Service Representative to support clients through all stages of their journey. This remote role emphasizes delivering a seamless, high-quality experience and is ideal for those who are detail-oriented and service-driven in hospitality.

In this client-facing role, you will handle inquiries via phone, email, and messaging platforms, coordinate reservations, and ensure accurate itineraries while maintaining excellent client satisfaction.

Qualifications

• Excellent verbal and written communication skills.
• Previous customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in hospitality and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, services, and policies.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their journeys to ensure a positive experience.
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms as required.

Skills

Communication skills

Customer service experience

Organizational skills

Tech-savvy

Multitasking

Tools

Booking systems

CRM systems

Job description

The Claros Travel is seeking a Customer Service Representative to support clients through all stages of their journey. This remote role emphasizes delivering a seamless, high-quality experience and is ideal for those who are detail-oriented and service-driven in hospitality.

In this client-facing role, you will handle inquiries via phone, email, and messaging platforms, coordinate reservations, and ensure accurate itineraries while maintaining excellent client satisfaction.