Remote Travel Concierge & Support Specialist

The Claros Travels; Riverside (CA); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth

Industry-related perks and discounts

Supportive team culture and training

Job summary

The Claros Travel is seeking a Customer Service Representative to support clients through every stage of their journey. This remote, flexible role is at the front line of hospitality, handling bookings, inquiries, and post-trip follow-up with professionalism and care.

You will respond to inquiries via phone, email, and messaging, assist with luxury and leisure bookings, and coordinate itineraries to ensure accuracy and satisfaction.

Qualifications

• Excellent verbal and written communication skills.
• Previous customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using computers, booking systems, and digital communication tools.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in hospitality and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, services, and policies.
• Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after their journeys to ensure a positive experience.
• Address client questions and concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems and booking platforms as required.

Skills

Communication

Customer service

Organizational skills

Attention to detail

Digital communication tools

Multitasking

Hospitality passion

Tools

Booking systems

CRM software

Job description

The Claros Travel is seeking a Customer Service Representative to support clients through every stage of their journey. This remote, flexible role is at the front line of hospitality, handling bookings, inquiries, and post-trip follow-up with professionalism and care.

You will respond to inquiries via phone, email, and messaging, assist with luxury and leisure bookings, and coordinate itineraries to ensure accuracy and satisfaction.