Remote Travel Concierge & Support Specialist

Getaway; United States; Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Remote work

Career growth

Travel discounts

Training

Job summary

Getaway is seeking a Customer Representative to support clients from booking through return, delivering friendly, proactive service. You will answer inquiries, assist with travel bookings, and provide updates on trips while upholding Getaway's commitment to memorable experiences.

Ideal candidates are strong communicators with travel or hospitality background, detail-oriented, tech-savvy, and eager to learn our booking platforms.

Qualifications

• Excellent verbal and written communication.
• Strong customer service experience, preferably in travel.
• Organized, dependable, proactive with attention to detail.
• Comfortable with technology and learning booking systems.
• Passion for travel and helping others plan experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Communication

Customer service

Organizational skills

Tech-savvy

Travel passion

Job description

Getaway is seeking a Customer Representative to support clients from booking through return, delivering friendly, proactive service. You will answer inquiries, assist with travel bookings, and provide updates on trips while upholding Getaway's commitment to memorable experiences.

Ideal candidates are strong communicators with travel or hospitality background, detail-oriented, tech-savvy, and eager to learn our booking platforms.