Remote Travel Concierge & Client Support

Getaway Travel Agency; Scottsdale (AZ); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Travel perks and exclusive discounts

Job summary

Getaway Travel Agency is seeking a Travel Customer Representative to support clients from booking to return home. You will handle inquiries, assist with bookings, and ensure exceptional service throughout the journey.

Ideal candidates excel in communication, have travel or hospitality experience, and are highly organized. This is a 100% remote role with flexible scheduling and growth opportunities within the agency.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Verbal and written communication

Customer service experience

Organized and detail-oriented

Tech-savvy with booking platforms

Passion for travel

Job description

Getaway Travel Agency is seeking a Travel Customer Representative to support clients from booking to return home. You will handle inquiries, assist with bookings, and ensure exceptional service throughout the journey.

Ideal candidates excel in communication, have travel or hospitality experience, and are highly organized. This is a 100% remote role with flexible scheduling and growth opportunities within the agency.