Remote Travel Concierge & Support Specialist

Effortless travel solutions ETS; Fort Lauderdale (FL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Travel perks

Flexible scheduling

Remote work

Job summary

Effortless Travel Solutions is seeking a Travel Customer Representative to support clients from booking through return. You will respond to inquiries, assist with bookings, changes, cancellations, and ensure accurate information and smooth journeys.

The ideal candidate has strong communication and customer service experience in travel or hospitality, is highly organized, tech-savvy, and passionate about travel.

Qualifications

• Strong verbal and written communication skills.
• Experience in customer service, preferably in travel or hospitality.
• Detail-oriented and proactive with strong organizational skills.
• Comfortable with technology and learning new booking platforms.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Excellent communication

Customer service experience

Organized and proactive

Tech-savvy

Passion for travel

Tools

Booking platforms

Travel systems

Job description

Effortless Travel Solutions is seeking a Travel Customer Representative to support clients from booking through return. You will respond to inquiries, assist with bookings, changes, cancellations, and ensure accurate information and smooth journeys.

The ideal candidate has strong communication and customer service experience in travel or hospitality, is highly organized, tech-savvy, and passionate about travel.