Remote Travel Customer Support Specialist

Getaway Travel Agency; Boston (MA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Flexible scheduling

Job summary

Getaway Travel Agency in Boston, MA is seeking a Travel Customer Representative to support clients from booking through return, delivering exceptional service.

You will handle inquiries, assist with bookings, changes, cancellations, and provide destination information. This remote role offers flexible scheduling, ongoing training, and travel industry discounts.

Join a supportive team with growth opportunities and a focus on memorable travel experiences for clients worldwide.

Qualifications

• Excellent verbal and written communication.
• Strong customer service experience in travel or hospitality.
• Organized, dependable, proactive with high attention to detail.
• Comfortable with technology and booking platforms.
• Passion for travel and helping others plan experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Communication skills

Customer service

Detail oriented

Tech savvy

Travel enthusiasm

Tools

Booking platforms

Booking systems

Job description

Getaway Travel Agency in Boston, MA is seeking a Travel Customer Representative to support clients from booking through return, delivering exceptional service.

You will handle inquiries, assist with bookings, changes, cancellations, and provide destination information. This remote role offers flexible scheduling, ongoing training, and travel industry discounts.

Join a supportive team with growth opportunities and a focus on memorable travel experiences for clients worldwide.