Remote Travel Support Specialist

Getaway Travel Agency; Springfield (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Ongoing training

Job summary

Getaway Travel Agency seeks a Travel Customer Representative to support clients throughout their travel journeys. Responsibilities include timely responses to inquiries, assisting with bookings, providing travel information, and ensuring client satisfaction. The ideal candidate should have strong communication skills, customer service experience, and a passion for travel. This position is 100% remote with flexible scheduling, offering growth opportunities and travel perks.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized and dependable with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy.

Skills

Verbal communication skills

Written communication skills

Customer service experience

Attention to detail

Tech-savviness

Job description

Getaway Travel Agency seeks a Travel Customer Representative to support clients throughout their travel journeys. Responsibilities include timely responses to inquiries, assisting with bookings, providing travel information, and ensuring client satisfaction. The ideal candidate should have strong communication skills, customer service experience, and a passion for travel. This position is 100% remote with flexible scheduling, offering growth opportunities and travel perks.