Remote Travel Support Specialist

Getaway Travel Agency; Phoenix (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Travel perks and exclusive industry discounts

Flexible scheduling

Ongoing training

Job summary

Getaway Travel Agency is looking for a Travel Customer Representative to support clients during their travel journey. You will assist with inquiries, resolve issues, and provide booking updates to ensure exceptional service. The ideal candidate has strong communication skills and a passion for travel. The role is 100% remote with flexible scheduling, along with travel perks and opportunities for growth within the agency.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Attention to detail

Comfortable with technology

Passion for travel

Job description

Getaway Travel Agency is looking for a Travel Customer Representative to support clients during their travel journey. You will assist with inquiries, resolve issues, and provide booking updates to ensure exceptional service. The ideal candidate has strong communication skills and a passion for travel. The role is 100% remote with flexible scheduling, along with travel perks and opportunities for growth within the agency.