Remote Travel Concierge & Client Support Specialist

Getaway Travel Agency; New York (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Travel perks

Exclusive discounts

Ongoing training

Job summary

Getaway Travel Agency is seeking a Travel Customer Representative to support clients from booking through return, answering inquiries, updating bookings, and ensuring outstanding service.

You will handle travel details, provide expert information, and maintain proactive communication to guarantee customer satisfaction. This role is 100% remote with flexible scheduling, offering growth opportunities and travel perks.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience (travel or hospitality preferred).
• Organized, dependable and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Tech savvy

Booking platforms

Tools

Booking platforms

Job description

Getaway Travel Agency is seeking a Travel Customer Representative to support clients from booking through return, answering inquiries, updating bookings, and ensuring outstanding service.

You will handle travel details, provide expert information, and maintain proactive communication to guarantee customer satisfaction. This role is 100% remote with flexible scheduling, offering growth opportunities and travel perks.