Remote Travel Concierge & Client Support

Alegria Travel Services; San Francisco (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Remote flexibility

Industry discounts

Training & development

Job summary

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through every stage of their journey, from planning trips to their safe return home. You will ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving challenges with professionalism.

This role emphasizes excellent communication, a background in customer service within tourism or hospitality, strong attention to detail, and the ability to

Qualifications

• Experience in customer service, preferably in tourism or hospitality.
• Excellent written and verbal communication.
• Strong attention to detail and proactive mindset.
• Tech-savvy and quick learner of booking tools.

Responsibilities

• Respond to client inquiries across channels in a timely, professional manner.
• Assist with bookings, cancellations, and travel changes; provide destination info and processes.
• Follow up to confirm plans and gather feedback after trips.
• Address concerns with empathy to ensure client satisfaction.

Skills

Customer service

Communication skills

Detail-oriented

Tech-savvy

Tools

Booking tools

Job description

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through every stage of their journey, from planning trips to their safe return home. You will ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving challenges with professionalism.

This role emphasizes excellent communication, a background in customer service within tourism or hospitality, strong attention to detail, and the ability to