Remote Travel Concierge

Alegria Travel Services; Austin (TX); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work

Travel discounts

Training & growth

Community of travelers

Job summary

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through every stage of their journey, from planning to safe return home, ensuring a seamless and stress-free experience with professional travel support.

You will respond to inquiries across email, phone, and messaging; help with bookings, changes, and documentation; and follow up after trips to gather feedback, delivering empathetic and efficient service.

Qualifications

• Excellent written and verbal communication skills.
• Experience in customer service, preferably in tourism or hospitality.
• High attention to detail and proactive mindset.
• Tech-savvy and quick to learn new booking tools.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely, professional manner.
• Assist with bookings, modifications, cancellations, and travel documentation.
• Follow up to confirm plans and collect feedback after trips.
• Address concerns with empathy and efficiency to ensure client satisfaction.

Skills

Communication

Customer service

Attention to detail

Tech-savvy

Travel enthusiasm

Tools

Booking tools

Job description

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through every stage of their journey, from planning to safe return home, ensuring a seamless and stress-free experience with professional travel support.

You will respond to inquiries across email, phone, and messaging; help with bookings, changes, and documentation; and follow up after trips to gather feedback, delivering empathetic and efficient service.