Remote Travel Concierge & Support Specialist

manatal-264; Miami (FL); Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

100% remote work

Flexible scheduling

Travel perks and industry discounts

Ongoing training

Job summary

Manatal is seeking a Travel Customer Representative to support clients throughout their travel journey, from booking to return. You will handle inquiries, update bookings, and ensure exceptional service.

Ideal candidates bring strong communication, customer service experience in travel or hospitality, and proficiency with booking platforms. This role offers a fully remote setup with flexible scheduling and industry perks.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Tech-savvy

Tools

Booking platforms

Job description

Manatal is seeking a Travel Customer Representative to support clients throughout their travel journey, from booking to return. You will handle inquiries, update bookings, and ensure exceptional service.

Ideal candidates bring strong communication, customer service experience in travel or hospitality, and proficiency with booking platforms. This role offers a fully remote setup with flexible scheduling and industry perks.