Remote Travel Concierge & Booking Specialist

Manatal; New York (NY); Remoto; USD 40.000 - 65.000; Tempo pieno

Descrizione del lavoro

Manatal is seeking a Travel Customer Representative to support clients from booking through return, handling inquiries, updates, and issues with a commitment to exceptional service. This remote role offers flexible scheduling, opportunities for growth within the agency, and travel perks.

You will communicate clearly, use booking platforms, and provide destination information while maintaining empathy and high attention to detail.

Competenze

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and detail-oriented.
• Comfortable with technology and learning booking systems quickly.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities to growth within the agency.

Mansioni

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Conoscenze

Customer service

Communication

Remote work

Attention to detail

Strumenti

Booking platforms

Descrizione del lavoro

Manatal is seeking a Travel Customer Representative to support clients from booking through return, handling inquiries, updates, and issues with a commitment to exceptional service. This remote role offers flexible scheduling, opportunities for growth within the agency, and travel perks.

You will communicate clearly, use booking platforms, and provide destination information while maintaining empathy and high attention to detail.