Remote Travel Support Specialist — Bookings & Service

Manatal; Houston (TX); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Job summary

Manatal is seeking a Travel Customer Representative to support clients throughout their travel journey, from booking to return. You will answer inquiries, assist with bookings, and ensure excellent service across channels.

The role emphasizes strong communication, a customer-first mindset, and comfort with travel systems. This is a 100% remote position with flexible scheduling and opportunities for growth within the agency.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive with high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Excellent communication

Customer service experience

Tech-savvy / booking platforms

Tools

Booking platforms

Job description

Manatal is seeking a Travel Customer Representative to support clients throughout their travel journey, from booking to return. You will answer inquiries, assist with bookings, and ensure excellent service across channels.

The role emphasizes strong communication, a customer-first mindset, and comfort with travel systems. This is a 100% remote position with flexible scheduling and opportunities for growth within the agency.