Remote Travel Concierge & Support Specialist

Kopp Travels; Indianapolis (IN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote position

Flexible scheduling

Travel perks and exclusive industry discounts

Ongoing training and guidance

Job summary

Kopp Travels is looking for a Travel Customer Support Specialist to provide exceptional client support throughout their travel journey. This role involves assisting clients with bookings and inquiries, ensuring they have accurate information and a memorable experience. Ideal candidates should possess strong communication skills, attention to detail, and a passion for travel. The position offers flexible scheduling and travel perks. Join Kopp Travels and help clients create unforgettable adventures.

Qualifications

• Customer service experience in travel or hospitality preferred but not required.
• Must be detail-oriented and organized.
• Ability to learn booking platforms and systems.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist clients with travel bookings, changes, and cancellations.
• Provide accurate information about travel requirements and agency policies.
• Follow up with clients to confirm trip details.
• Handle questions or concerns with empathy and professionalism.

Skills

Excellent written and verbal communication skills

Customer service experience

Organized, dependable, and detail-oriented

Comfortable using technology

Passionate about travel

Job description

Kopp Travels is looking for a Travel Customer Support Specialist to provide exceptional client support throughout their travel journey. This role involves assisting clients with bookings and inquiries, ensuring they have accurate information and a memorable experience. Ideal candidates should possess strong communication skills, attention to detail, and a passion for travel. The position offers flexible scheduling and travel perks. Join Kopp Travels and help clients create unforgettable adventures.