Remote Travel Support Specialist

Kopp Travels; Fort Collins (CO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Ongoing training

Job summary

Kopp Travels is seeking a Travel Customer Representative to support clients throughout their travel journey. This remote role involves responding to client inquiries, assisting with bookings, and providing essential travel information. Ideal candidates should possess strong customer service skills, be organized and dependable, and have a passion for travel. The position offers growth opportunities, travel perks, and a supportive team environment.

Qualifications

• Experience in customer service, preferably in travel or hospitality.
• Ability to handle inquiries and resolve issues professionally.
• Quick to learn booking platforms and systems.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings and changes.
• Provide information about destinations and agency policies.
• Follow up with clients to confirm trip details.
• Handle complaints with empathy and problem-solving skills.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Proactive with attention to detail

Comfortable with technology

Passion for travel

Job description

Kopp Travels is seeking a Travel Customer Representative to support clients throughout their travel journey. This remote role involves responding to client inquiries, assisting with bookings, and providing essential travel information. Ideal candidates should possess strong customer service skills, be organized and dependable, and have a passion for travel. The position offers growth opportunities, travel perks, and a supportive team environment.