Remote Travel Concierge & Support Specialist

Inspired; Chula Vista (CA); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

100% remote

Flexible scheduling

Travel perks and industry discounts

Ongoing training

Supportive team environment

Job summary

Inspired is seeking a Travel Customer Representative to support clients from booking to return home, handling inquiries, updates, and issues with a commitment to exceptional service.

In this fully remote role, you will respond to inquiries via email, phone, and messaging, assist with bookings, changes, cancellations, and special requests, and provide destination and policy information. You’ll join a supportive team with ongoing training, growth opportunities, and travel perks.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive with attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Verbal and written communication

Customer service experience

Attention to detail

Tech-savvy booking platforms

Problem solving

Tools

Booking platforms

CRM systems

Job description

Inspired is seeking a Travel Customer Representative to support clients from booking to return home, handling inquiries, updates, and issues with a commitment to exceptional service.

In this fully remote role, you will respond to inquiries via email, phone, and messaging, assist with bookings, changes, cancellations, and special requests, and provide destination and policy information. You’ll join a supportive team with ongoing training, growth opportunities, and travel perks.