Remote Travel Concierge & Support Specialist

Inspired; Jacksonville (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Travel perks

Industry discounts

Job summary

Inspired is seeking a Travel Customer Representative to support clients from the moment they book until they return home. You will answer inquiries, resolve issues, process bookings and changes, provide updates, and ensure every interaction reflects our commitment to outstanding service.

This role is 100% remote with flexible scheduling, offering growth opportunities, travel perks, and industry discounts. You will work with a supportive team, use multiple booking platforms, and contribute to a

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience in travel or hospitality.
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Excellent communication

Customer service

Organized

Tech-savvy

Travel passion

Tools

Booking platforms

Job description

Inspired is seeking a Travel Customer Representative to support clients from the moment they book until they return home. You will answer inquiries, resolve issues, process bookings and changes, provide updates, and ensure every interaction reflects our commitment to outstanding service.

This role is 100% remote with flexible scheduling, offering growth opportunities, travel perks, and industry discounts. You will work with a supportive team, use multiple booking platforms, and contribute to a