Remote Travel Concierge & Support Specialist

Elite Escapes; Atlanta (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Step-by-step training

Access to major travel suppliers

Travel perks and discounts

Mentorship and team support

Job summary

Elite Escapes remote Travel Customer Service Specialist role offers the chance to support clients before, during, and after trips with flexible scheduling. You’ll respond to inquiries via email, chat, and phone about bookings and travel details, process changes, refunds, and special requests while aligning with supplier policies.

We provide step‑by‑step training, access to major travel suppliers and booking platforms, plus travel perks and ongoing mentorship to help you succeed.

Qualifications

• Must be 18 years or older.
• Access to a computer or smartphone with reliable internet.
• Excellent communication, empathy, and organizational skills.
• Calm, solution‑focused attitude and eagerness to learn travel systems and policies.

Responsibilities

• Respond to client inquiries via email, chat, and phone about bookings, itineraries, and travel details.
• Assist with changes, cancellations, refunds, and special requests in line with supplier policies.
• Troubleshoot issues before and during travel (reservations, payments, confirmations, upgrades).
• Provide clear, accurate information on destinations, policies, promotions, and travel requirements.
• Document interactions and follow up to ensure issues are fully resolved and clients feel supported.
• Contribute to a positive, consistent brand experience that encourages repeat travel and referrals.

Skills

Excellent communication

Empathy

Organizational skills

Calm, solution-focused attitude

Eagerness to learn travel systems and,

Tools

Booking platforms

Job description

Elite Escapes remote Travel Customer Service Specialist role offers the chance to support clients before, during, and after trips with flexible scheduling. You’ll respond to inquiries via email, chat, and phone about bookings and travel details, process changes, refunds, and special requests while aligning with supplier policies.

We provide step‑by‑step training, access to major travel suppliers and booking platforms, plus travel perks and ongoing mentorship to help you succeed.