Remote Travel Concierge & Customer Care Specialist

Elite Escapes; Jacksonville (FL); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Step-by-step training

Access to major travel suppliers

Travel perks and discounts

Ongoing mentorship

Job summary

Elite Escapes is seeking a Remote Travel Customer Service Specialist to be the friendly voice behind unforgettable vacations, cruises, and getaways—supporting clients before, during, and after their trips while enjoying the freedom to design your own schedule. We provide full training, access to top travel suppliers, and continued mentorship to help you succeed.

If you enjoy connecting with people, solving problems, and creating smooth, stress‑free experiences, you'll feel right at home here.

Qualifications

• Must be 18 years or older.
• Access to a computer or smartphone with reliable internet.
• Excellent communication, empathy, and organizational skills.
• Calm, solution-focused attitude and eagerness to learn travel systems and policies.

Responsibilities

• Respond to client inquiries via email, chat, and phone about bookings, itineraries, and travel details.
• Assist with changes, cancellations, refunds, and special requests in line with supplier policies.
• Troubleshoot issues before and during travel (reservations, payments, confirmations, upgrades).
• Provide clear, accurate information on destinations, policies, promotions, and travel requirements.
• Document interactions and follow up to ensure issues are fully resolved and clients feel supported.
• Contribute to a positive, consistent brand experience that encourages repeat travel and referrals.

Skills

Excellent communication

Empathy

Organizational skills

Problem solving

Job description

Elite Escapes is seeking a Remote Travel Customer Service Specialist to be the friendly voice behind unforgettable vacations, cruises, and getaways—supporting clients before, during, and after their trips while enjoying the freedom to design your own schedule. We provide full training, access to top travel suppliers, and continued mentorship to help you succeed.

If you enjoy connecting with people, solving problems, and creating smooth, stress‑free experiences, you'll feel right at home here.