Remote Travel Concierge & Customer Care Specialist

Elite Escapes; San Francisco (CA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Remote work

Travel perks

Mentorship program

Flexible schedule

Job summary

Elite Escapes is seeking a Remote Travel Customer Service Specialist to support clients before, during, and after their trips, with the freedom to design your own schedule.

You will receive full training, access to major travel suppliers, and ongoing mentorship, plus travel perks and discounts after milestones. If you enjoy connecting with people and solving problems while delivering smooth, stress-free experiences, this role is for you.

Qualifications

• Must be 18 years or older.
• Reliable internet and a computer or smartphone.
• Excellent communication, empathy, and organizational skills.
• Calm, solution-focused attitude and eagerness to learn travel policies.

Responsibilities

• Respond to client inquiries via email, chat, and phone about bookings and travel details.
• Assist with changes, cancellations, refunds, and special requests.
• Troubleshoot issues before and during travel (reservations, payments, confirmations, upgrades).
• Provide clear, accurate information on destinations, policies, promotions, and travel requirements.
• Document interactions and follow up to ensure issues are resolved and clients feel supported.
• Contribute to a positive brand experience that encourages repeat travel and referrals.

Skills

Excellent communication

Empathy

Organizational skills

Problem solving

Job description

Elite Escapes is seeking a Remote Travel Customer Service Specialist to support clients before, during, and after their trips, with the freedom to design your own schedule.

You will receive full training, access to major travel suppliers, and ongoing mentorship, plus travel perks and discounts after milestones. If you enjoy connecting with people and solving problems while delivering smooth, stress-free experiences, this role is for you.