Remote Travel Concierge & Flexible Support Specialist

Departuretravels; Boise (ID); On-site; USD 42,000 - 65,000; Full time

Job summary

Departure Travel is seeking a Travel Specialist and Customer Service Advisor to help clients create memorable travel experiences from a remote environment. The role covers client journey support, handling inquiries, booking options, and post-trip follow-up to ensure satisfaction.

Ideal candidates are organized, communicative, and customer-focused, with a passion for travel. This flexible remote opportunity supports scheduling flexibility to assist clients during peak times.

Responsibilities

• Guide clients through every stage of the travel planning process
• Assist with trip inquiries, destination information, and travel options
• Provide professional and timely communication throughout the booking experience
• Follow up with clients to confirm travel plans and ensure satisfaction
• Respond to client emails, phone calls, and messages in a professional manner
• Support clients with travel modifications, cancellations, and updates
• Maintain positive relationships through empathy, patience, and efficiency
• Deliver exceptional customer service while creating a stress-free experience for travelers
• Provide up-to-date information regarding destinations, travel documentation, and agency processes
• Maintain organized client records and communication
• Ensure accuracy and attention to detail with travel information and scheduling
• Gather post-trip feedback to help improve the client experience
• Stay informed on travel trends, destinations, and industry tools
• Learn and adapt to new systems, technology, and agency resources
• Collaborate with team members in a supportive remote environment
• Be flexible with evening availability when needed to support clients

Job description

Departure Travel is seeking a Travel Specialist and Customer Service Advisor to help clients create memorable travel experiences from a remote environment. The role covers client journey support, handling inquiries, booking options, and post-trip follow-up to ensure satisfaction.

Ideal candidates are organized, communicative, and customer-focused, with a passion for travel. This flexible remote opportunity supports scheduling flexibility to assist clients during peak times.