Remote Travel Concierge & Reservations Specialist

Southernbridgegroup; Cornelius (NC); Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Training and development

Mentorship

Job summary

Southernbridgegroup is seeking Customer Services Coordinators to join a fully remote team. You will help clients research destinations, compare options, and coordinate reservations while providing friendly, professional support across phone, email, and online channels.

We value organized, self-motivated individuals who communicate clearly and can manage multiple requests in a remote setting. Training and ongoing professional development are offered to help you grow.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Strong communication

Customer-service

Remote work

Organizational skills

Researching options

Job description

Southernbridgegroup is seeking Customer Services Coordinators to join a fully remote team. You will help clients research destinations, compare options, and coordinate reservations while providing friendly, professional support across phone, email, and online channels.

We value organized, self-motivated individuals who communicate clearly and can manage multiple requests in a remote setting. Training and ongoing professional development are offered to help you grow.