Remote Travel Concierge & Reservations Specialist

Southernbridgegroup; Tampa (FL); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training & ongoing development

Access to booking technology

Mentorship and team support

Career-building skills

Job summary

Southernbridgegroup seeks motivated Customer Services Coordinators to join our remote team. You will assist customers in researching and comparing vacation options, coordinate reservations, and keep accurate records throughout the process.

This fully remote role offers flexible scheduling, ongoing training, mentorship, and access to booking technology to help you grow in customer service, reservations, marketing, and business-building skills.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Self-motivated and comfortable working independently in a remote environment.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate reservation details, policies, deadlines, and updates.
• Respond to customer questions via phone, email, text, or online chat.
• Follow up with customers before and after reservations.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build customer relationships to encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Communication

Customer service

Remote work

Multitasking

Independent work

Job description

Southernbridgegroup seeks motivated Customer Services Coordinators to join our remote team. You will assist customers in researching and comparing vacation options, coordinate reservations, and keep accurate records throughout the process.

This fully remote role offers flexible scheduling, ongoing training, mentorship, and access to booking technology to help you grow in customer service, reservations, marketing, and business-building skills.