Remote Travel Concierge & Reservations Specialist

Southernbridgegroup; Houston (TX); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training and professional development

Access to booking technology

Mentorship and team support

Develop customer service and business‑

Opportunities for referrals

Job summary

Southernbridgegroup is seeking motivated, organized Customer Services Coordinators for a fully remote position. You will assist customers in researching destination options and coordinate reservations, while delivering professional service and maintaining accurate records.

The role emphasizes independence in a remote environment, with opportunities for training and development and the chance to build repeat and referral business through strong customer relationships.

Qualifications

• Must be 18 years or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple requests.
• Self-motivated and able to work independently in a remote environment.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Customer service

Communication

Remote work

Organization

Researching options

Multitasking

Job description

Southernbridgegroup is seeking motivated, organized Customer Services Coordinators for a fully remote position. You will assist customers in researching destination options and coordinate reservations, while delivering professional service and maintaining accurate records.

The role emphasizes independence in a remote environment, with opportunities for training and development and the chance to build repeat and referral business through strong customer relationships.