Remote Travel Concierge & Reservations Specialist

Southernbridgegroup; Jacksonville (FL); Remote; USD 36,000 - 48,000; Full time

Job summary

Southernbridgegroup is seeking Customer Services Coordinators for a fully remote role. Join a growing team that helps customers research and compare vacation options, and manage reservations with care.

This position emphasizes strong communication, organization, and independent work in a flexible setting. Training and ongoing professional development are provided, with opportunities to build repeat business and referrals.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Customer service

Communication

Remote work

Organization

Job description

Southernbridgegroup is seeking Customer Services Coordinators for a fully remote role. Join a growing team that helps customers research and compare vacation options, and manage reservations with care.

This position emphasizes strong communication, organization, and independent work in a flexible setting. Training and ongoing professional development are provided, with opportunities to build repeat business and referrals.