Remote Travel Concierge & Reservations Specialist

Southernbridgegroup; Charlotte (NC); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Training program

Industry resources

Mentorship

Career growth opportunities

Referral network

Job summary

Southernbridgegroup is seeking motivated Customer Services Coordinators for a fully remote position. You will assist customers in researching and comparing vacation options, coordinate reservations, and maintain accurate customer information.

The role emphasizes strong communication, organization, and the ability to work independently in a remote environment. Training and ongoing professional development are offered.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.

Responsibilities

• Assist customers with researching and comparing destination options.
• Provide professional customer service throughout planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Communication skills

Customer service

Organization

Remote work

Education

High school diploma or equivalent

Tools

CRM software

Job description

Southernbridgegroup is seeking motivated Customer Services Coordinators for a fully remote position. You will assist customers in researching and comparing vacation options, coordinate reservations, and maintain accurate customer information.

The role emphasizes strong communication, organization, and the ability to work independently in a remote environment. Training and ongoing professional development are offered.