Remote Travel Concierge — Luxury Client Experience

Rudybtravel; Upland (CA); Remote; USD 24,796 - 33,062; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth

Access to travel perks and discounts

Supportive team culture with training

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients from booking to post-trip follow-up, ensuring a seamless, personalized travel experience. In this client-facing role, you will act as a trusted contact throughout the journey—ideal for someone who is detail‑oriented, service‑driven, and passionate about travel.

You will coordinate itineraries, answer questions, and ensure accurate documentation while delivering high‑quality travel service in a 100% remote

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Communication skills

Customer service

Attention to detail

Organizational skills

Tech-savvy

Travel experience

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients from booking to post-trip follow-up, ensuring a seamless, personalized travel experience. In this client-facing role, you will act as a trusted contact throughout the journey—ideal for someone who is detail‑oriented, service‑driven, and passionate about travel.

You will coordinate itineraries, answer questions, and ensure accurate documentation while delivering high‑quality travel service in a 100% remote