Remote Travel Concierge - Expert Client Services

Rudybtravel; Southfield (MI); Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

100% remote

Professional growth

Travel perks

Training & development

Job summary

Rudyb Travel is hiring a Remote Travel Customer Service Representative to support clients from booking through post-trip follow-up, delivering a personalized travel experience. In this client-facing role you will handle inquiries, changes, and special requests, provide destination information, and ensure accurate itineraries.

Join a 100% remote team with growth opportunities, access to travel perks, and ongoing training.

Qualifications

• Excellent verbal and written communication skills.
• Previous customer service experience preferred in travel or hospitality.
• Strong organizational skills and attention to detail.
• Comfortable using new booking platforms and technology.

Responsibilities

• Respond to client inquiries via phone, email, and messaging promptly.
• Assist with luxury and leisure travel bookings, including changes and cancellations.
• Provide accurate information regarding destinations and policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Follow up with clients before and after travel to ensure satisfaction.
• Maintain documentation and update booking systems.

Skills

Excellent communication

Customer service experience

Organizational skills

Tech-savvy / quick learner

Detail-oriented

Travel knowledge/interest

Job description

Rudyb Travel is hiring a Remote Travel Customer Service Representative to support clients from booking through post-trip follow-up, delivering a personalized travel experience. In this client-facing role you will handle inquiries, changes, and special requests, provide destination information, and ensure accurate itineraries.

Join a 100% remote team with growth opportunities, access to travel perks, and ongoing training.