Remote Travel Concierge & Client Experience Specialist

Rudybtravel; Bellingham (WA); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

100% remote work environment

Professional growth opportunities

Travel perks and discounts

Supportive team culture and training

Job summary

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. In this client-facing role, you will be the trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This 100% remote position is ideal for someone who loves travel, delivers exceptional service, and is detail-oriented, organized, and proficient with booking platforms and

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related).
• Strong organizational skills and attention to detail.
• Comfortable learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple requests.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.

Skills

Verbal & written communication

Customer service experience

Organizational skills

Technology proficiency

Multitasking ability

Interest in travel

Job description

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. In this client-facing role, you will be the trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This 100% remote position is ideal for someone who loves travel, delivers exceptional service, and is detail-oriented, organized, and proficient with booking platforms and