Remote Luxury Travel Concierge

Rudybtravel; Lawrence (MA); Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

100% remote

Travel perks

Professional growth

Training & development

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients throughout every stage of their travel journey—from initial booking through post-trip follow-up. In this client-facing role, you will ensure a seamless, personalized, and high-quality experience.

The ideal candidate is detail-oriented, service-driven, with strong communication skills and a passion for travel, hospitality, and delivering exceptional client experiences in a 100% remote environment.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Communication skills

Customer service experience

Detail oriented

Tech proficiency

Multitasking

Tools

Booking platforms

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients throughout every stage of their travel journey—from initial booking through post-trip follow-up. In this client-facing role, you will ensure a seamless, personalized, and high-quality experience.

The ideal candidate is detail-oriented, service-driven, with strong communication skills and a passion for travel, hospitality, and delivering exceptional client experiences in a 100% remote environment.