Remote Travel Concierge & Client Experience Specialist

Rudybtravel; South Gate (CA); Remote; USD 47,000 - 68,000; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth

Access to travel perks and discounts

Supportive team culture with training

Job summary

Rudyb Travel is hiring a Remote Travel Customer Service Representative to support clients through their entire journey—from initial booking to post-trip follow-up. This client-facing role emphasizes detailed, personalized service and seamless travel experiences.

As a 100% remote position, you will respond to inquiries, manage bookings, and provide destination information with accuracy and empathy. We offer travel perks, growth opportunities, ongoing training, and a collaborative team culture.

Qualifications

• Experience in travel, hospitality, or service industry preferred.
• Excellent communication, both written and spoken.
• Strong organizational skills and attention to detail.
• Comfortable learning new systems and booking platforms.
• Reliable and proactive with the ability to handle multiple requests.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information regarding destinations, requirements, and agency policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems.

Skills

Verbal and written communication

Customer service experience

Organizational skills

Tech savvy / booking platforms

Multitasking / time management

Travel enthusiasm

Job description

Rudyb Travel is hiring a Remote Travel Customer Service Representative to support clients through their entire journey—from initial booking to post-trip follow-up. This client-facing role emphasizes detailed, personalized service and seamless travel experiences.

As a 100% remote position, you will respond to inquiries, manage bookings, and provide destination information with accuracy and empathy. We offer travel perks, growth opportunities, ongoing training, and a collaborative team culture.