Remote Travel Concierge & Client Experience Specialist

Rudybtravel

Encinitas (CA)

Remote

USD 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

100% remote work environment

Professional growth opportunities

Travel perks and discounts

Supportive team culture with training

Job summary

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. You will be the trusted point of contact from initial booking to post-trip follow-up, ensuring a seamless, personalized experience.

The role calls for detail-oriented, service-driven professionals with a genuine love for travel, hospitality, and helping clients plan memorable experiences. 100% remote, with growth and training opportunities across the team.

Qualifications

Excellent verbal and written communication skills.
Customer service experience (travel, hospitality, or service-related preferred).
Detail-oriented and organized.
Comfortable learning new systems and booking platforms.
Reliable, proactive, and able to manage multiple client requests.

Responsibilities

Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
Proactively follow up with clients before and after travel to ensure a positive experience.
Address client concerns with empathy, professionalism, and solution-oriented thinking.
Maintain accurate documentation and update booking systems as required.