Remote Travel Concierge & Client Experience Specialist

Rudybtravel; Santa Fe (NM); Remote; USD 38,000 - 48,000; Full time

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients throughout their travel journey, from initial booking to post-trip follow-up. This client-facing role requires attention to detail, service orientation, and a passion for travel and hospitality.

The position is 100% remote, offering opportunities for professional growth, access to travel perks, and a collaborative team culture.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or service roles preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking systems.
• Reliable, proactive and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond to client inquiries via phone, email, and messaging.
• Assist with travel bookings, changes, cancellations, and requests.
• Provide accurate information on destinations, requirements, and policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel to ensure satisfaction.
• Address client concerns with empathy, professionalism, and problem solving.
• Maintain accurate documentation and update booking systems.

Skills

Verbal communication

Written communication

Customer service

Organization

Tech-savvy

Multitasking

Empathy

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients throughout their travel journey, from initial booking to post-trip follow-up. This client-facing role requires attention to detail, service orientation, and a passion for travel and hospitality.

The position is 100% remote, offering opportunities for professional growth, access to travel perks, and a collaborative team culture.