Remote Travel Concierge & Client Experience Pro

Rudybtravel; O’Fallon (MO); Remote; USD 20,664 - 33,062; Full time

Benefits offered by this job

100% remote work

Travel perks and discounts

Professional growth

Training and development

Job summary

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey, from initial booking to post-trip follow-up.

In this client-facing role you will respond to inquiries via phone, email, and messaging, assist with luxury and leisure bookings, and ensure accurate itineraries with empathy and professionalism. A 100% remote work environment with growth opportunities and travel perks is offered.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Skills

Communication skills

Travel industry knowledge

Customer service experience

Detail oriented

Tech-savvy

Empathy

Job description

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey, from initial booking to post-trip follow-up.

In this client-facing role you will respond to inquiries via phone, email, and messaging, assist with luxury and leisure bookings, and ensure accurate itineraries with empathy and professionalism. A 100% remote work environment with growth opportunities and travel perks is offered.