Remote Travel Concierge & Client Experience Specialist

Rudybtravel; Parma (OH); Remote; USD 22,041 - 33,062; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth

Access to travel perks and discounts

Supportive team culture with ongoing培训

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey, from initial inquiry to post-trip follow-up. This remote role emphasizes personalized, high-quality service in a client-facing capacity.

You will handle inquiries via phone, email, and messaging, assist with luxury bookings, confirm itineraries, and maintain accurate records while delivering a seamless travel experience.

Qualifications

• Excellent verbal and written communication required.
• Customer service experience in travel, hospitality, or related fields preferred.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Skills

Communication

Customer service

Attention to detail

Organization

Tech-savvy

Multitasking

Travel knowledge

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey, from initial inquiry to post-trip follow-up. This remote role emphasizes personalized, high-quality service in a client-facing capacity.

You will handle inquiries via phone, email, and messaging, assist with luxury bookings, confirm itineraries, and maintain accurate records while delivering a seamless travel experience.