Remote Travel Concierge & Client Experience Specialist

Rudybtravel; Kalamazoo (MI); À distance; USD 36 000 - 54 000; Plein temps

Avantages offerts par ce poste

Remote work

Travel perks

Growth opportunities

Résumé du poste

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. You will be the trusted contact from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences while working fully remotely.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related) preferred.
• Strong organizational skills and attention to detail.

Responsabilités

• Respond to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes and cancellations.
• Provide accurate information on destinations, requirements, and agency policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel for a positive experience.
• Address client concerns with empathy, professionalism, and solutions.

Connaissances

Verbal communication

Written communication

Customer service

Organizational skills

Multitasking

Travel passion

Description du poste

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. You will be the trusted contact from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences while working fully remotely.