Remote Travel Concierge — Flexible Hours & Growth

Consultwithtray; Dothan (AL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Work-from-home

Flexible hours

Training and mentorship

Growth opportunities

Travel discounts

Job summary

Consultwithtray is seeking a Travel Customer Service Representative to support travelers from booking to post-trip follow-up. This fully remote role offers flexible hours, comprehensive training, and the chance to grow within a dynamic travel company.

You will respond to inquiries via email, phone, and messages, handle itinerary changes, and provide guidance on travel requirements and policies, all while delivering exceptional service.

Qualifications

• Customer-first mindset with strong communication skills.
• Experience in customer support, hospitality, or tourism preferred.
• Reliable, organized, and capable of multitasking.
• Comfortable navigating online systems and digital booking tools.
• Passionate about travel and delivering excellent service.

Responsibilities

• Respond to client inquiries via email, phone, and messaging systems.
• Process itinerary changes, cancellations, and special travel accomodations
• Provide accurate guidance on travel requirements and agency policies
• Conduct proactive check-ins with clients ahead of travel dates
• Efficiently manage and resolve customer concerns with professionalism

Job description

Consultwithtray is seeking a Travel Customer Service Representative to support travelers from booking to post-trip follow-up. This fully remote role offers flexible hours, comprehensive training, and the chance to grow within a dynamic travel company.

You will respond to inquiries via email, phone, and messages, handle itinerary changes, and provide guidance on travel requirements and policies, all while delivering exceptional service.