Remote Travel Concierge | Flexible Hours & Perks

Consultwithtray; Cambridge (MA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Work-from-home flexibility

Flexible hours

Training and mentorship

Growth opportunities

Access to industry discounts

Job summary

Consultwithtray is seeking a Travel Customer Service Representative to provide support before, during, and after travel for our clients. You will assist in ensuring travelers have a smooth booking and travel experience while working remotely.

We offer work-from-home flexibility, training, and growth opportunities within our growing travel company. Applicants must be U.S. citizens or from selected countries. Good communication skills and a customer-first mindset are essential.

Qualifications

• Experience in customer support, hospitality, or tourism preferred.
• Responsive and professional in managing customer concerns.
• Comfortable using smartphones and digital booking tools.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Process itinerary changes and cancellations efficiently.
• Provide guidance on travel requirements and agency policies.
• Conduct proactive client check-ins before travel dates.
• Resolve customer concerns with professionalism.

Skills

Customer-first mindset

Strong communication skills

Ability to multitask

Organizational skills

Familiarity with online systems

Job description

Consultwithtray is seeking a Travel Customer Service Representative to provide support before, during, and after travel for our clients. You will assist in ensuring travelers have a smooth booking and travel experience while working remotely.

We offer work-from-home flexibility, training, and growth opportunities within our growing travel company. Applicants must be U.S. citizens or from selected countries. Good communication skills and a customer-first mindset are essential.