Remote Travel Support Specialist

Consultwithtray; Aurora (IL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Work-from-home flexibility

Flexible hours

Training and mentorship

Travel industry discounts

Job summary

Consultwithtray is seeking a Travel Customer Service Representative to support clients from booking to post-trip follow-up. This fully remote position offers flexible scheduling, comprehensive training from day one, and growth opportunities within a growing travel company.

You will be the voice of the team, answering inquiries and guiding travelers through each step of their journey. Prior travel industry experience is not required, and the role emphasizes a customer-first mindset, clear

Qualifications

• Customer-first mindset with strong communication skills.
• Experience in customer support, hospitality, or tourism preferred.
• Reliable, organized, and capable of multitasking.
• Comfortable navigating online systems and digital booking tools.

Responsibilities

• Respond to client inquiries via email, phone, and messaging systems.
• Process itinerary changes, cancellations, and special travel accommodations.
• Provide accurate guidance on travel requirements and agency policies.
• Conduct proactive check-ins with clients ahead of travel dates.
• Efficiently manage and resolve customer concerns with professionalism.

Skills

Customer service

Communication skills

Multitasking

Booking tools

Tools

Booking software

Job description

Consultwithtray is seeking a Travel Customer Service Representative to support clients from booking to post-trip follow-up. This fully remote position offers flexible scheduling, comprehensive training from day one, and growth opportunities within a growing travel company.

You will be the voice of the team, answering inquiries and guiding travelers through each step of their journey. Prior travel industry experience is not required, and the role emphasizes a customer-first mindset, clear