Remote Travel Support Specialist

Consultwithtray; Tallahassee (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Work-from-home flexibility

Flexible hours

Training and mentorship

Growth opportunities

Access to industry discounts and travel benefits

Job summary

Consultwithtray is seeking a Travel Customer Service Representative to support clients throughout their travel experiences. In this role, you will assist travelers with inquiries, booking changes, and travel requirements, ensuring a smooth process before, during, and after their journeys.

No prior travel industry experience is needed, as the company provides comprehensive training and mentorship. The position offers flexible work-from-home hours and opportunities for growth within a dynamic team.

Qualifications

• Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.
• Experience in customer support, hospitality, or tourism preferred.

Responsibilities

• Respond to client inquiries via email, phone, and messaging systems.
• Process itinerary changes, cancellations, and special travel accommodations.
• Provide accurate guidance on travel requirements and agency policies.
• Conduct proactive check-ins with clients ahead of travel dates.
• Efficiently manage and resolve customer concerns with professionalism.

Skills

Customer-first mindset

Strong communication skills

Experience in customer support

Organized and capable of multitasking

Comfortable with online systems

Passionate about travel and service

Job description

Consultwithtray is seeking a Travel Customer Service Representative to support clients throughout their travel experiences. In this role, you will assist travelers with inquiries, booking changes, and travel requirements, ensuring a smooth process before, during, and after their journeys.

No prior travel industry experience is needed, as the company provides comprehensive training and mentorship. The position offers flexible work-from-home hours and opportunities for growth within a dynamic team.