Remote Travel Experience Specialist

manatal-264; Fort Worth (TX); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Travel perks

Ongoing training

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This fully remote role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences.

You will respond to inquiries via phone, email, and messaging, assist with bookings, provide destination information, and follow up to ensure satisfaction.

Qualifications

• Customer service experience required; travel or hospitality experience preferred.
• Excellent written and verbal communication skills.
• Ability to work independently in a remote setting.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Customer service experience

Communication skills

Detail-oriented

Tech-savvy

Remote work

Tools

CRM systems

Booking systems

Job description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This fully remote role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences.

You will respond to inquiries via phone, email, and messaging, assist with bookings, provide destination information, and follow up to ensure satisfaction.