Remote Travel Experience Specialist

Manatal; Cincinnati (OH); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Fully remote

Flexible work environment

Travel discounts

Training and support

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up, in a fully remote role. This position favors someone who loves travel and delivering high-quality experiences.

You will handle inquiries, assist with bookings, and provide accurate information, with training and ongoing support from a collaborative team.

Qualifications

• Experience in customer service is required.
• Travel or hospitality background preferred.
• Strong written and verbal communication.
• Able to work independently in remote setting.

Responsibilities

• Respond to inquiries via phone, email, and messaging.
• Assist clients with bookings, changes, and cancellations.
• Provide destination information and agency policies.
• Follow up to confirm itineraries and satisfaction.
• Resolve issues with empathy and problem-solving.
• Maintain accurate client and booking records.

Skills

Excellent communication

Customer service experience

Travel knowledge

Strong organizational skills

Tech-savvy CRM systems

Tools

Booking systems

CRM tools

Job description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up, in a fully remote role. This position favors someone who loves travel and delivering high-quality experiences.

You will handle inquiries, assist with bookings, and provide accurate information, with training and ongoing support from a collaborative team.