Remote Travel Experience Specialist

manatal-264; Cleveland (OH); Remote; USD 34,000 - 45,000; Full time

Benefits offered by this job

Remote work

Travel discounts

Career growth

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is remote and ideal for someone passionate about travel and delivering high-quality experiences.

The position emphasizes customer service excellence, attention to detail, and the ability to work independently in a remote setting while providing travel expertise and support to clients.

Qualifications

• High-quality customer service experience is required.
• Ability to work remotely with minimal supervision.
• Comfortable using booking systems and CRM tools.
• Excellent written and verbal communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Maintain accurate client and booking records.
• Resolve customer concerns with empathy and effective problem-solving.

Skills

Communication skills

Customer service experience

Organizational skills

Tech-savvy

Tools

Booking systems

CRM tools

Job description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is remote and ideal for someone passionate about travel and delivering high-quality experiences.

The position emphasizes customer service excellence, attention to detail, and the ability to work independently in a remote setting while providing travel expertise and support to clients.