Remote Travel Concierge & CX Specialist

Manatal; Raleigh (NC); Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

Fully remote

Flexible work environment

Travel perks and industry discounts

Training and ongoing support

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up, in a fully remote role.

You will respond to inquiries, assist with bookings, provide destination information, and ensure satisfaction with empathetic problem-solving. This position offers a remote setting, flexible schedule, and opportunities to grow within the agency, with travel perks and industry discounts.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Customer service

Written and verbal communication

Remote work

Attention to detail

CRM tools

Tools

Booking systems

CRM tools

Job description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up, in a fully remote role.

You will respond to inquiries, assist with bookings, provide destination information, and ensure satisfaction with empathetic problem-solving. This position offers a remote setting, flexible schedule, and opportunities to grow within the agency, with travel perks and industry discounts.