Remote Travel Concierge—Bookings & Client Experience

Manatal; Miami (FL); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

100% remote work

Professional growth

Travel perks & discounts

Ongoing training

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. You will be the trusted contact from initial booking to post-trip follow-up, ensuring a seamless and high-quality experience.

The role requires detail-orientation, service-driven mindset, and passion for travel and hospitality. Enjoy a 100% remote work environment with opportunities for growth and access to travel perks.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience preferred in travel, hospitality, or service roles.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Communication

Customer service

Organization

Tech-savvy

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. You will be the trusted contact from initial booking to post-trip follow-up, ensuring a seamless and high-quality experience.

The role requires detail-orientation, service-driven mindset, and passion for travel and hospitality. Enjoy a 100% remote work environment with opportunities for growth and access to travel perks.